Patient Service Representative

Job Summary

To support the Patient Revenue Management Organization, the full-time remote Patient Service Representative will manage patient accounts by ensuring accurate pre-admission and registration processes, verifying insurance coverage, and facilitating payment arrangements while providing excellent customer service.

Key responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement and obtain necessary authorizations
• Schedule and pre-register patients, correcting demographic and financial data as needed
• Communicate with patients regarding their financial liabilities and assist with payment options

Required qualifications

• High school education with some postsecondary education preferred
• Two to five years of experience in hospital access, physician office, or billing and collections
• Knowledge of related business practices and insurance processes