Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries and appointment scheduling, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations to patients
• Document patient information accurately and relay it to the appropriate practices as per established guidelines

Required qualifications

• A minimum of a High School diploma or GED is required
• Strong computer skills and familiarity with Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to interact with a diverse range of professionals
• Experience using multiple advanced communication tools, including phone, chat, and email