Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to effectively schedule and reschedule patient appointments
• Document and relay patient information accurately to ensure compliance with practice guidelines and improve patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience in explaining complex healthcare issues to patients with empathy
• Ability to effectively communicate with diverse groups in a team environment
• Comfortable using multiple communication tools, including phone, email, and online chats