Patient Service Representative

Job Summary

Providing essential support to patients, the full-time Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, handling inquiries, scheduling appointments, and resolving patient concerns in a remote environment.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to efficiently manage patient appointments and ensure timely follow-ups
• Document patient interactions and relay necessary information to practices while adhering to established guidelines and protocols

Required qualifications

• High School diploma or GED required
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience in a healthcare setting with the ability to explain complex healthcare issues empathetically
• Effective interpersonal skills to engage with a diverse group of professionals and patients
• Comfortable using multiple communication tools, including phone, email, and online chat platforms