Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure proper documentation and follow-up regarding patient care.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and concerns
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations
• Document patient information accurately and escalate issues as necessary to ensure a positive patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and clarity
• Experience in a customer service role, preferably in a healthcare setting
• Comfortable using multiple communication tools, including phone, email, and online chat