Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, and schedule appointments while working remotely from a secure home environment.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to resolve inquiries and schedule appointments
• Document and update patient records accurately using Epic, ensuring timely responses to patient issues
• Participate in training and staff meetings, identifying process improvements to enhance the patient experience

Required qualifications

• A minimum of a High School diploma or GED
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and clarity
• Experience using advanced communication tools such as phone, email, and online chat
• Effective interpersonal skills for working with a diverse group of professionals