Patient Service Representative

Job Summary

To support a growing ambulatory practice, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools, addressing inquiries in a professional and empathetic manner
• Schedule and reschedule appointments using a computerized system, providing detailed confirmations and instructions to patients
• Document patient information accurately and escalate issues outside of existing protocols to ensure optimal patient care

Required qualifications

• High School diploma or GED is required
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to interact with a diverse group of professionals
• Experience using multiple communication tools, including phone, email, and online chat