Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries and appointment scheduling, and ensure accurate documentation of patient information.

Key responsibilities

• Communicate with patients and staff through various channels, addressing inquiries in a professional and empathetic manner
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations
• Document patient information accurately and escalate issues as necessary to ensure a positive patient experience

Required qualifications

• High School diploma or GED required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Effective interpersonal skills to interact with a diverse group of professionals
• Experience using multiple communication tools, including phone, email, and online chats