Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve medication and insurance-related questions while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage appointments and provide detailed confirmations and instructions to patients
• Document patient information accurately and escalate issues as necessary to ensure a positive patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to collaborate with a diverse team
• Experience using multiple communication tools, including phone, email, and online chats