Patient Service Representative

Job Summary

To support a growing ambulatory practice, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve medication and insurance concerns in a remote work environment.

Key responsibilities

• Communicate with patients and staff through various channels, addressing inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and maintain accurate records using Epic
• Identify process improvement opportunities and assist in training new personnel under the direction of management

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues to patients with empathy
• Effective interpersonal skills to interact with a diverse group of professionals
• Comfortable using multiple advanced communication tools, including phone, chat, and email