Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will handle inbound and outbound communications, manage patient inquiries and appointment scheduling, and ensure accurate documentation of patient information.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and resolve issues
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations
• Document patient interactions and relay information to practices while adhering to established guidelines and protocols

Required qualifications

• High School diploma or GED required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work with diverse professionals in a team environment
• Experience using multiple communication tools, including phone calls, online chats, and emails