Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, and schedule appointments while working remotely.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide assistance
• Utilize a computerized scheduling system to schedule and reschedule appointments, ensuring accurate patient records and confirmations
• Participate in training sessions and assist in the orientation of new personnel, while identifying process improvements for a positive patient experience

Required qualifications

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills for working with diverse teams and patients
• Comfort using multiple advanced communication tools, including phone, chat, and email