Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and assist with medication reconciliation and insurance verification.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to address inquiries and provide information
• Utilize a computerized scheduling system to manage patient appointments and ensure timely follow-up on patient concerns
• Document patient information accurately and assist in training new personnel under management direction

Required qualifications

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Experience in effectively explaining healthcare issues and navigating the healthcare system
• Ability to communicate clearly and empathetically with patients through various communication channels
• Familiarity with HIPAA and patient rights standards