Patient Service Representative II

Job Summary

A company is looking for a Patient Service Representative II.

Key Responsibilities:

• Manage a high volume of incoming calls and patient inquiries, ensuring adherence to productivity standards
• Provide mentorship and training to Patient Service Representative I staff while resolving complex patient issues
• Document patient interactions accurately in electronic medical records and maintain effective communication with the care team

Required Qualifications:

• High School diploma or equivalent from an accredited institution
• Proficiency in Microsoft, scheduling software, and electronic medical records systems
• 3+ years of experience in a clinical or customer service setting preferred
• Solid problem-solving skills and ability to manage complex patient inquiries
• Knowledge of patient-related documents and processes