Patient Service Representative II

Job Summary

Supporting multiple ambulatory practices, the full-time Patient Service Representative II will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure effective follow-up regarding care plans, all while working remotely.

Key responsibilities

• Communicate with patients and staff through various channels to address inquiries and provide information
• Utilize a computerized scheduling system to manage appointments and ensure timely follow-up with patients
• Process referrals and coordinate with insurance companies for prior authorizations and prescription refills

Required qualifications

• High School diploma/GED required; training as a Medical Assistant or Pharmacy Technician preferred
• Experience in the medical field or customer service, with a minimum of 2 years in a medical office or call center
• Familiarity with medical terminology and the ability to explain healthcare issues empathetically
• Basic computer skills and proficiency in Microsoft Office applications
• Effective interpersonal skills and the ability to work well in a team environment