Patient Service Resolution Representative

Job Summary

Serving as a key point of contact for patients with billing concerns, the full-time Patient Service Resolution Representative will manage high volumes of inbound calls, resolve inquiries related to billing and insurance, and maintain professionalism while working remotely.

Key responsibilities

• Handle high volume of inbound calls from patients, representatives, and insurance companies, accurately identifying and resolving inquiries
• Research and document billing issues, following standard work policies and procedures
• Communicate USACS billing policies clearly and take proactive steps to minimize negative impacts on patients and the department

Required qualifications

• High school diploma or equivalent
• Experience in call centers, customer service, medical insurance, or billing is helpful but not required
• Understanding of medical insurance terminology and familiarity with ICD-10 and CPT coding is beneficial
• Proficiency with Windows applications, including Excel, Word, and Outlook
• Basic math skills for handling calculations related to payments and balances