Patient Service Specialist

Job Summary

A company is looking for a Patient Service Specialist.

Key Responsibilities

• Serve as the first point of contact for incoming calls from patients and internal teams
• Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options
• Review patient accounts and resolve billing-related concerns with professionalism and urgency

Required Qualifications

• Bilingual: English & Spanish is a requirement
• 1-2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
• Strong comfort level explaining medical bills, insurance terms, and benefit details
• Familiarity with EMR systems (Athena Practice or similar preferred)
• Understanding of RCM processes and payer requirements