Patient Services Associate

Job Summary

Answering incoming calls to schedule Radiology appointments, the full-time Patient Services Associate will manage scheduling and pre-registration tasks, ensuring high-quality customer service while working remotely.

Key responsibilities

• Schedule Radiology appointments by answering incoming calls and contacting patients and referring physicians
• Follow standardized scripts to gather and provide information during scheduling and pre-registration calls
• Enter patient data accurately into the computer system and escalate calls as necessary to supervisors or managers

Required qualifications

• High School Diploma or equivalent experience required
• 6 months or more of medical or related training and/or experience
• Computer literacy and experience with general office equipment
• Strong multi-tasking abilities and interpersonal skills
• Excellent customer service skills and ability to work well with patients and healthcare professionals