Patient Services Associate

Job Summary

To support a busy Radiology department, the full-time Patient Services Associate will handle incoming and outgoing calls to schedule appointments, ensuring high-quality customer service while entering data into computer systems remotely.

Key responsibilities

• Answer incoming calls to schedule Radiology appointments and make outgoing calls to patients and referring physicians
• Follow standardized scripts to gather and provide information during scheduling and pre-registration calls
• Ensure accurate and complete patient data is collected and entered into the applicable computer systems

Required qualifications

• High School Diploma or equivalent experience required
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required
• Strong multi-tasking abilities and excellent interpersonal skills
• Ability to work effectively with physicians, patients, and coworkers