Patient Services Associate

Job Summary

To support a busy Radiology department, the full-time Patient Services Associate will manage incoming and outgoing calls to schedule appointments, ensuring high-quality customer service and accurate data entry in a remote work environment.

Key responsibilities

• Schedule Radiology appointments by answering incoming calls and contacting patients and referring physicians
• Follow standardized scripts to gather and provide necessary information during scheduling and pre-registration calls
• Enter patient data into applicable computer systems while ensuring accuracy and completeness

Required qualifications

• High School Diploma or equivalent experience required
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required
• Strong multi-tasking abilities and excellent interpersonal skills
• Ability to work well with physicians, patients, and coworkers