Patient Services Associate

Job Summary

Answering incoming calls to schedule Radiology appointments, the full-time Patient Services Associate will manage scheduling and pre-registration calls while ensuring high-quality customer service in a remote environment.

Key responsibilities

• Schedule Radiology appointments by taking incoming calls and contacting patients and referring physician offices
• Follow standardized scripts to gather and provide accurate patient information during scheduling and pre-registration calls
• Enter patient data into applicable computer systems and escalate calls to supervisors as necessary

Required qualifications

• High School Diploma or equivalent experience required
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required
• Strong multi-tasking abilities and interpersonal skills
• Excellent customer service skills and ability to work well with physicians and patients