Patient Services Coordinator

Job Summary

To support a growing healthcare team, the full-time Patient Services Coordinator will manage benefit verifications, medication authorizations, and communication with patients and physician offices in a fully remote environment.

Key responsibilities

• Conduct benefit verifications for insurance and therapy changes, ensuring accurate documentation in CPR+ or Caretend software
• Handle new and reauthorizations for medications and doses under various insurance plans, updating payer information as necessary
• Communicate effectively with patients, physician offices, and internal departments regarding authorization requests and urgent needs

Required qualifications

• High school diploma or equivalent; a bachelor's degree in a healthcare field or business is preferred
• Experience in the healthcare industry, particularly with specialty infusion medication re-authorizations
• Proficiency in Microsoft Office Suite; familiarity with CPR+ and/or Caretend is preferred
• Previous experience working with infusion therapy patients is highly desirable
• Ability to manage multiple tasks in a fast-paced environment while maintaining strong work ethics and attention to detail