Patient Services Manager

Job Summary

Leading a remote call center team, the full-time Patient Services Manager will optimize technology systems, oversee staff performance, and drive operational efficiency to enhance the patient experience.

Key responsibilities:

• Manage and optimize technology systems and vendor operations within the call center
• Oversee hiring, training, and performance evaluations of Patient Services staff
• Develop and implement strategic initiatives to improve service delivery and compliance standards

Required qualifications:

• 3-5+ years of leadership experience in a healthcare revenue cycle or patient collections call center environment
• Bachelor's degree in healthcare or business, or equivalent professional experience
• Proven experience with contact center technologies, including ACD/IVR and CRM systems
• Knowledge of HIPAA, FDCPA, and TCPA regulations
• Experience with omnichannel support platforms and analytics tools