Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative II - Call Center (Remote).

Key Responsibilities

• Handle over 100 calls per day, assisting with scheduling appointments and taking detailed messages
• Utilize independent thinking to assess and prioritize urgent versus routine matters
• Understand insurance protocols and manage referrals effectively

Required Qualifications

• High school diploma required
• Call Center or Front Desk experience preferred
• In-depth knowledge of insurance preferred
• Ability to balance multiple priorities and handle challenging situations
• Experience using personal computers and relevant software applications