Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative II - Call Center.

Key Responsibilities

• Handle over 100 calls per day, assisting with scheduling appointments and taking detailed messages
• Understand insurance processes and referrals, using independent judgment to prioritize urgent and routine matters
• Multitask effectively between various office and provider protocols

Required Qualifications

• High school diploma required; call center/front desk experience preferred
• Prior experience and in-depth knowledge of insurance preferred
• Ability to balance multiple priorities and handle challenging situations effectively
• Experience using personal computers and relevant software applications
• Exceptional customer service skills and the ability to establish effective relationships