Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative to provide administrative support and enhance patient experiences.

Key Responsibilities

• Manage phone customer service, schedule appointments, and handle patient information including demographics and insurance verification
• Process referrals, authorizations, and pre-registrations while ensuring compliance with department guidelines
• Assist patients with inquiries and facilitate issue resolution to achieve first call resolution

Required Qualifications

• High School Graduate or equivalent (GED) upon hire
• Preferred: 1 year of higher education or college experience
• Ability to handle a high volume of incoming calls professionally
• Flexibility to perform job functions independently and creatively
• Proficiency in managing sensitive patient information and communications