Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative to provide administrative support and enhance patient experiences.

Key Responsibilities

• Manage phone customer service, appointment scheduling, and patient information handling
• Assist patients with inquiries and ensure effective communication regarding referrals and authorizations
• Resolve patient issues efficiently, ensuring first contact resolution and appropriate escalation when necessary

Required Qualifications

• High School Graduate or GED upon hire
• Ability to handle a high volume of incoming calls professionally
• Flexibility to perform job functions independently and creatively
• Exceptional customer service and problem-solving skills
• Preferred: 1 year of higher education/college upon hire