Patient Services Representative

Job Summary

To support multiple ambulatory practices, the full-time Patient Services Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and resolve medication and insurance-related questions in a remote setting.

Key responsibilities:

• Communicate with patients using various tools, including phone calls, online chats, and emails, to address inquiries professionally and empathetically
• Utilize a computerized scheduling system to schedule and reschedule patient appointments while ensuring accurate documentation in patient records
• Identify process improvement opportunities and participate in training sessions to enhance customer service and patient care

Required qualifications:

• High School diploma or GED is required
• Strong computer skills, including proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and concern
• Effective interpersonal skills to work with a diverse group of professionals
• Experience using multiple communication tools, including phone, email, and online chats