Patient Services Representative

Job Summary

To support efficient clinic operations, the part-time Patient Services Representative will manage phone customer service, schedule patient appointments, and handle sensitive patient information while working remotely with occasional on-site training or meetings.

Key responsibilities

• Schedule and register patient appointments, ensuring efficient handling of communications across various channels
• Resolve patient inquiries and issues with a focus on first call resolution, escalating matters as necessary
• Maintain clear communication with patients and healthcare providers regarding referrals, authorizations, and exam preparation instructions

Required qualifications

• High School Graduate or GED upon hire
• Proficiency in managing sensitive patient information and communications
• Ability to work independently with flexibility and creative problem-solving skills
• Exceptional customer service skills with effective problem-solving abilities
• Strong organizational skills and attention to detail