Patient Services Representative

Job Summary

To provide exceptional patient care, the part-time Patient Services Representative will manage phone customer service, schedule appointments, and handle patient information while working remotely with occasional on-site training or meetings in the Erlanger/Lexington, Kentucky area.

Key responsibilities

• Manage high volumes of incoming calls, scheduling and canceling patient appointments for multiple providers
• Process patient information, including demographics, insurance verification, referrals, and authorizations with accuracy and efficiency
• Assist patients with inquiries regarding services and provide updates on the status of referrals and authorizations

Required qualifications

• High School Graduate or High School GED upon hire
• Proficiency in handling sensitive patient information and communications
• Ability to work independently with flexibility and creative problem-solving skills
• Strong organizational skills and attention to detail
• Exceptional customer service skills with a focus on first call resolution