Patient Services Representative

Job Summary

Seeking a full-time remote Patient Services Representative, the successful candidate will manage patient/client calls, review accounts for appropriate actions, and perform pre-verifications to ensure eligibility while providing excellent customer service.

Key responsibilities:

• Receive and resolve patient/client calls professionally, ensuring a positive experience
• Review accounts to obtain insurance information, process payments, and refer accounts as necessary
• Perform pre-verifications to determine eligibility and manage claims submissions

Required qualifications:

• High school diploma or equivalent
• Two years of experience in a healthcare or insurance-related field
• Previous call center experience is highly desirable
• Fluency in Spanish, both oral and written, is a plus
• Working knowledge of medical terminology preferred