Patient Services Representative

Job Summary

To support a growing healthcare team, the full-time remote Patient Services Representative will manage patient/client calls, review accounts for necessary actions, and perform pre-verifications while ensuring a positive experience for all callers.

Key responsibilities:

• Receive and resolve patient/client calls professionally, ensuring a positive impression
• Review accounts to obtain insurance information, process payments, and refer accounts as needed
• Perform pre-verifications for eligibility and claims submission

Required qualifications:

• High school diploma or equivalent
• Minimum of two years of experience in a healthcare or insurance-related field
• Previous call center experience is highly desirable
• Fluency in Spanish, both oral and written, is a plus
• Working knowledge of medical terminology and insurance concepts preferred