Patient Services Representative

Job Summary

Resolving patient inquiries and managing account collections, the full-time hourly Patient Services Representative will answer incoming calls, conduct account investigations, and follow up on self-pay balances in a remote setting.

Key responsibilities

• Answer incoming patient phone calls and make outgoing collection calls regarding balances due
• Resolve patient questions by contacting appropriate sources as necessary
• Conduct account investigations and follow up on self-pay balances

Required qualifications

• High school diploma or general education degree (GED) preferred
• Three or more years of experience in a medical office related to Patient Services
• Experience with Central Eligibility Team processes is advantageous