Patient Services Representative

Job Summary

Working remotely in a full-time capacity, the Patient Services Representative will manage communications with patients, guarantors, and insurance companies, resolve patient accounts, and provide exceptional customer service in a call-center environment.

Key responsibilities

• Answer phone calls and educate callers on insurance billing and payment options
• Resolve patient accounts through payments, payment plans, or settlements
• Document all interactions accurately according to best practices

Required qualifications

• Customer service experience
• Professional and clear communication skills
• Detail-oriented with a thorough approach
• Positive and encouraging attitude
• A home internet connection that meets company speed criteria