Patient Services Representative

Job Summary

Supporting the Patient Access team, the full-time Patient Services Representative will manage call center operations and new patient referrals remotely while ensuring timely and patient-centered service across various access functions.

Key responsibilities

• Schedules patient appointments and manages patient demographics for new and established patients
• Coordinates referral processes and verifies insurance eligibility, securing necessary referrals for patients
• Provides clerical assistance, including greeting patients, processing payments, and maintaining patient confidentiality

Required qualifications

• High School Diploma or GED required
• 3 or more years of experience in customer service, including at least 6 months in a clinical environment
• Advanced proficiency with Microsoft Office tools
• Knowledge of hospital policies and procedures
• Keyboarding skills sufficient to meet the requirements of the position