Patient Services Representative II

Job Summary

Handling over 100 calls daily, the full-time Patient Services Representative II will assist with scheduling appointments and taking detailed messages according to provider protocols while working remotely and managing multiple priorities.

Key responsibilities:

• Assist patients with scheduling office, lab, and nurse appointments
• Take detailed messages based on provider protocols and determine urgency of matters
• Maintain effective relationships with patients and healthcare staff while addressing customer issues

Required qualifications:

• High school diploma required
• Prior call center or front desk experience preferred
• In-depth knowledge of insurance processes preferred
• Ability to use personal computers and relevant software applications
• Exceptional customer service skills with independent thinking and sound judgment