Patient Services Resolution Representative

Job Summary

A company is looking for a Patient Services Resolution Representative to manage patient billing inquiries and provide customer support.

Key Responsibilities

• Handle incoming and outgoing communications to resolve billing issues and update patient information
• Manage a high volume of calls from patients and insurance companies, addressing concerns and processing accounts
• Document customer issues and liaise with collections to ensure accurate billing adjustments

Required Qualifications

• 1-2 years of customer service experience, preferably in a healthcare setting
• High school diploma or equivalent
• Experience in call center, customer service, or medical billing is beneficial
• Knowledge of medical insurance terminology and basic ICD-10 and CPT coding is helpful
• Proficiency in using personal computers, including Microsoft Excel, Word, and Outlook