Patient Services Resolution Representative

Job Summary

A company is looking for a Patient Services Resolution Representative.

Key Responsibilities

• Handle incoming and outgoing calls and emails to resolve billing issues and update patient information
• Provide excellent customer service while managing a high volume of calls from patients and insurance companies
• Document customer issues for analysis and liaise with collections to ensure accurate account management

Required Qualifications

• 1-2 years of customer service experience, preferably in a healthcare setting
• High school diploma or equivalent
• Experience in call center, customer service, medical insurance, or billing is helpful
• Knowledge of medical insurance terminology and basic ICD-10 and CPT coding is beneficial
• Ability to work in a fast-paced environment and manage time effectively