Patient Services Specialist I

Job Summary

A company is looking for an Experienced Patient Services Specialist I to provide customer service for patient medical billing inquiries remotely.

Key Responsibilities

• Respond to patient inquiries regarding healthcare accounts receivables and ensure timely resolution
• Research and educate patients on outstanding bills, assisting with payment arrangements and financial options
• Maintain compliance with confidentiality standards and organizational policies while processing and documenting interactions

Required Qualifications

• High school diploma or G.E.D.; Associate's degree in a related field preferred
• Three years of Call Center experience
• One year of billing and coding experience
• Six months of remote work experience
• Technical skills in Microsoft Suite and online payment navigation