Patient Services Supervisor

Job Summary

A company is looking for a Patient Service Representative Supervisor.

Key Responsibilities

• Manage daily traffic flow and team responsibilities to ensure optimal patient support
• Provide coaching, quality assurance, and performance feedback to team members
• Lead the team, addressing concerns and fostering a culture of excellence and continuous improvement

Required Qualifications

• 3+ years of experience in a support team supervisory role, preferably in healthcare or tech
• 1+ years of experience in a team lead, QA, or training capacity
• Familiarity with Zendesk, Athena, and Google Workspace
• Proven ability to manage workload distribution in a dynamic environment
• Commitment to operational excellence and team development