Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as needed

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Experience with remote patient monitoring support is a plus
• Prior experience working in a metrics-driven position and with Medicare patients
• Ability to work in a remote environment and willingness to receive and provide feedback