Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate to provide proactive support to patients in a remote monitoring program.

Key Responsibilities

• Assist customers through phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on technology products and services to enhance their usage
• Follow up with customers to ensure resolution of issues and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting with consumers
• Background in customer-facing healthcare roles, such as advocacy or health systems
• Prior experience in a metrics-driven position
• Experience working with Medicare patients
• Ability to work in a remote environment with stable internet connectivity