Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate patients on the features and benefits of technology products and services
• Conduct follow-up communication to ensure patient satisfaction and escalate concerns as needed

Required Qualifications

• Experience in multi-channel help desk support interacting directly with consumers
• Background in a customer-facing healthcare role, such as advocacy or health system support
• Experience with remote patient monitoring support is a plus
• Prior experience in a metrics-driven position
• Familiarity with Medicare patients is preferred