Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products to maximize usage
• Conduct follow-up communication to ensure resolution of issues and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, such as advocacy or health systems
• Experience with remote patient monitoring support is a plus
• Prior experience working with Medicare patients
• Experience in a metrics-driven position