Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate patients on the features and benefits of technology products and services to enhance their usage
• Conduct follow-up communications to ensure patient satisfaction and escalate concerns as necessary

Required Qualifications

• Experience in a multi-channel help desk environment interacting with consumers
• Background in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Experience with remote patient monitoring support is a plus
• Prior experience in a metrics-driven role
• Experience working with Medicare patients