Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication with customers to ensure satisfaction and gather feedback

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, such as advocacy or health system support
• Experience with remote patient monitoring support is a plus
• Prior experience in a metrics-driven position and working with Medicare patients
• Ability to work in a remote environment and willingness to provide and receive constructive feedback