Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate to provide support to patients in a remote monitoring program.

Key Responsibilities

• Assist patients through phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the use of technology products and services related to their care
• Conduct follow-up communications to ensure patient satisfaction and escalate concerns as needed

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, such as advocacy or health system support
• Prior experience working with Medicare patients
• Experience in a metrics-driven position
• Willingness to learn and adapt in a remote work setting