Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide courteous assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as necessary

Required Qualifications

• Multi-channel help desk experience interacting directly with consumers
• Experience in a customer-facing healthcare related field
• Prior experience working in a metrics-driven position
• Experience working with Medicare patients
• Willingness to receive and provide feedback with positive intent