Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate patients on technology products and services to enhance their usage of medical devices
• Conduct follow-up communications to ensure patient satisfaction and escalate concerns as needed

Required Qualifications

• Experience in a multi-channel help desk environment interacting with consumers
• Background in a customer-facing healthcare role, such as advocacy or insurance
• Experience with remote patient monitoring support is a plus
• Prior experience working in a metrics-driven position
• Familiarity with Medicare patients is preferred