Patient Success Advocate

Job Summary

A company is looking for a part-time Patient Success Advocate.

Key Responsibilities

• Provide professional assistance to patients through various communication channels, addressing inquiries and troubleshooting issues
• Educate patients on the features and benefits of technology products to enhance their usage
• Conduct follow-up communications to ensure patient satisfaction and escalate concerns as needed

Required Qualifications

• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Experience working with Medicare patients
• Prior experience in a metrics-driven position
• Familiarity with remote patient monitoring support is a plus